Refund Policy
Important information about refunds for clinical programs, services, medication and other items.
Before clinical or fulfillment work begins
Contact [email protected] promptly if you believe a purchase was made in error. A refund request may be considered before provider services, administrative work or pharmacy processing begins, subject to the terms shown at checkout.
After services begin
Fees attributable to completed medical review, administrative services, technology access, program materials or other services already provided are generally non-refundable except where required by law or expressly stated at checkout.
Prescription medication
Prescription medication generally cannot be returned or restocked after dispensing or shipment due to safety and legal requirements. Medication charges and pharmacy preparation costs may be non-refundable once pharmacy processing has begun, even if the package has not yet arrived.
Not approved for treatment
If a provider determines that you are not eligible, the refund treatment depends on the program terms presented at purchase and which services have already been performed. No specific refund is promised unless displayed in the applicable offer.
Incorrect or damaged shipments
Do not return prescription medication without instructions. Contact the dispensing pharmacy and Elevated MD support promptly, retain the packaging and provide requested documentation. The pharmacy will determine the appropriate resolution.
Requesting review
Email [email protected] with your name, order number, date and reason for the request. Approved refunds are returned to the original payment method where possible; financial institutions control final posting times.